Refund & Return Policy | UNIVERSE PEN SHOW

Refund & Return Policy

This policy outlines our refund and return procedures for both physical and digital products. We’re committed to ensuring your satisfaction, protecting your rights, and maintaining the highest standards in customer care.

1. ✅ Return Eligibility

  • Timeframe: Return or exchange must be requested within 1 day of delivery.
  • Condition: Items must be unused, in original packaging, and in the same condition as received.
  • Exclusions: Non-returnable items include:
    • Digital downloads
    • Event passes
    • Discount coupons
    • Customized or personalized products

2. 📞 How to Initiate a Return

  1. Contact us within 24 hours of delivery via:
    📞 9433646078
    📧 bengalpenshow@gmail.com
  2. Share your order number and reason for return.
  3. We will arrange a free pickup from your location.
  4. The item will be inspected before approval of refund/exchange.

3. 💰 Refund Process

  • Once the return is approved, a full refund is issued to the original payment method (Razorpay, UPI, Debit/Credit Card).
  • Refunds typically take 5–7 business days depending on your bank.
  • Confirmation will be sent via email once processed.

4. 🔄 Exchanges

  • You may request an exchange instead of a refund for the same item (model/color/size).
  • If the requested replacement is unavailable, we’ll process a refund.

5. 🚫 Non-Refundable & Non-Returnable Items

  • Digital downloads
  • Event passes
  • Discount coupons
  • Customized or personalized items
  • Items marked as non-returnable

6. 💳 Order Cancellation

We reserve the right to cancel any order due to fraud, errors, or unavailability. If payment has been made, a full refund will be issued to the original method.

7. 🔍 Defective or Damaged Goods

If you receive an incorrect, damaged, or defective product, contact us immediately at 9433646078. We will arrange repair, replacement, or full refund — at no cost to you.

8. 📅 Policy Updates

We may modify this Refund & Return Policy as needed. The latest version will always be available on this page.

📬 Contact Us

For any questions or concerns related to returns or refunds, reach out to:
📧 bengalpenshow@gmail.com
📞 9433646078

UniversePenShow.com is committed to delivering excellence in both product quality and customer service. Your satisfaction is our highest priority.